All sales are subject to the Terms and conditions posted
on this site.
ORDERS AND
PAYMENTS
In order to process your order we require a deposit
of no less then 50% of the purchase price, which
is payable by personal check, cash, money order, Visa, MasterCard or
cashiers check. The remaining balance if any must be paid in full prior
to the merchandise being shipped to you.
DELIVERY
In order to ensure your satisfaction, we will ship
all orders complete, no back orders. Though this may take a bit longer
at first, you will eventually have the pleasure of having EVERYTHING you
ordered come at one time. Plus, this method will save you money by
reducing shipping costs. We trust that you will like this approach. If a
scheduled delivery is cancelled, refused, or know one is home to accept
the delivery, a redelivery fee will be charged. A common carrier
specializing in furniture freight delivery will deliver the furniture to
your home. In the case of, "white glove", delivery they will unload,
unpack, and place the delivery inside your home. When delivery is
deemed, "drop", the carrier will place the furniture at the first dry
area outside your home, ground level. You may be required to provide
written directions/ and or a map to your home and any special delivery
instructions. If you cannot be there to take delivery, please arrange to
have a responsible person present so that the carrier may rely upon
his/her signature as authorized to inspect and accept delivery. If your
home is not accessible to the carriers truck, they will transport your
merchandise to the nearest accessible point and it will be your
responsibility to provide a means of transportation from the truck to
your home. Please note the dimensions of the merchandise you have
ordered and make sure everything will fit in the designated room as well
through all passageways and entrance doors. If delivery inside your home
involves limited maneuverability because of narrow hall ways, doorways
or stairwells, ect, neither the carrier nor we can be responsible for
any damage that could result in attempting placement. If set up in the
designated area is not feasible, delivery will be made to an accessible
area. Please clear the designated room and the path leading to it in
advance of the delivery date. Delivery personnel will not hang items on
walls. All orders are FOB seller's loading dock. Delivery personnel will
not be responsible for taking back crates, boxes or packing materials.
DAMAGE
Its is important to remember that we deliver the
items to your home in the original packaging from
the factory. ALL furniture has small imperfections, surface blemishes
from the packaging, and other slight flaws that a local furniture store
usually takes care of in the deluxing of the item prior to delivery to
the customer. We do not uncrate, deluxe the item, recarton and ship it
to you. The packaging and foam will not endure through the re cartoning
process. Plus many of the surface blemishes may reappear anyway. We
believe your trading the significant savings we provide for doing your
own deluxing. It is important that each item be inspected by your
authorized agent. If, at the time of delivery you notice any damage,
defect, or deficiency, please note the bill of lading. Call us
immediately. If the problem cannot be corrected by the delivery
personnel it will be taken care of in a timely manner. If not the item
will be returned to us upon our approval. Our Customer Service
Department will evaluate the Item with the factory representative. At
our discretion, the item will either be deluxed, (restored), factory
repaired or factory replaced, and then redelivered to you. You will
not be charged for redelivery unless the merchandise
was of normal production quality. Because redelivery is expensive,
please return only the item that is unacceptable and not any companion
pieces. To give your returned item the attention it requires, please
allow our customer service department adequate
time to evaluate the problem, coordinate inspection with a factory
authorized agent and undertake actual deluxing or repairs. We will keep
you advised of exactly what is going on and when we expect redelivery.
WARRANTIES
Although we cannot guarantee your pleasure in your
selection, we warrant that all merchandise will be shipped in a
condition which meets standards set by the manufacturer. Except for
this, there are no warranties expressed or implied, including but not
limited to, implied warranties of merchantability or fitness for
particular purpose, and such warranties are specifically disclaimed.
CANCELLATIONS
As soon as you place your order: we order your items
from the vendor. Therefore we are not able to accept cancellations. We
may, at our discretion, make an exception in which case a restocking fee
of 1/3 of the purchase price plus shipping will be charged. AS A
MATTER OF POLICY WE DO NOT ACCEPT CANCELLATIONS.
LEAD TIMES
We give you average lead times based on the
manufacturers past performance. We cannot control changes in production
schedules, shipping times and other unforeseen delays in your furniture
delivery. Extended delays are not valid cause for order cancellation. We
strive to keep you updated if we are made aware of expected delays in
your order. We are not responsible for any
typographical errors. Pricing requires verification at time of order.